If a paid digital item is not delivered, materially defective, or materially different from its description, we will investigate, replace it where practical, or issue an appropriate refund.
For custom work, cancellation before work begins is eligible for a refund. Once work has begun, any refund reflects work already completed and non-recoverable costs.
Requests should be sent to jbventures@agentmail.to and include the purchase email and payment reference. Nothing in this policy limits statutory consumer rights.